Customer Service

Due to our present schedule, our next available appointment for service is three (3) to four (4) weeks out. If it is an emergency or an appointment opens up earlier, we will schedule you sooner.

A member of our Customer Service Team will respond to schedule an appointment for service within (4) four business days once received. Due to research that may be needed, requests for information may require a longer response time. During periods of extreme weather, our response may take up to (6) six business days.

We will continue to promptly respond to emergency issues, defined as:
1. No heat
2. No water
3. No power
4. Water leaks that require shutting off the water to the entire home
5. Security issues, such as an exterior door that fails to function

If you are unclear as to whether your issue is an emergency, please submit a service request and we will be happy to assist you in making this determination.

If you are requesting paint colors...

If your home was built before 2010 we will not have that information on file. For homes 2010 to present your paint colors can be found on your color chart. Paint matches can be requested at a local Sherwin Williams store. 

In celebration of the Christmas Season, Classic Homes will be closing on December 23rd, 2022 until January 2nd, 2023.

Due to our closing for Christmas, Service requests received while we are closed will be responded to during the week of January 2nd – January 6th, 2023.

If this is an emergency you will be contacted by a Customer Service Representative.

On behalf of the Classic Homes Family we wish you and your family a Merry Christmas and a Happy New Year

S E R V I C E   R E Q U E S T   F O R M

Please complete the Service Request form below. Be sure to click the Submit My Request upon completion.
Download a PDF copy of the below COVID Waiver & Release
*For 24/7 Emergency Service, please call 719-592-9333.

Service Request Form

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