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Customer Service

Due to our present schedule, our next available appointment for service is three (3) to four (4) weeks out. If it is an emergency or an appointment opens up earlier, we will schedule you sooner.

A member of our Customer Service Team will respond to schedule an appointment for service within (4) four business days once received. Due to research that may be needed, requests for information may require a longer response time. During periods of extreme weather, our response may take up to (6) six business days.

We will continue to promptly respond to emergency issues, defined as:
1. No heat
2. No water
3. No power
4. Water leaks that require shutting off the water to the entire home
5. Security issues, such as an exterior door that fails to function

If you are unclear as to whether your issue is an emergency, please submit a service request and we will be happy to assist you in making this determination.

If you are requesting paint colors...

If your home was built before 2010 we will not have that information on file. For homes 2010 to present your paint colors can be found on your color chart. Paint matches can be requested at a local Sherwin Williams store. 

Resources & Troubleshooting

S E R V I C E   R E Q U E S T   F O R M

Please complete the Service Request form below. Be sure to click the Submit My Request upon completion.
Download a PDF copy of the below COVID Waiver & Release
*For 24/7 Emergency Service, please call 719-592-9333.

Service Request Form

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  • Drop files here or
    Accepted file types: jpg, jpeg, gif, png, pdf, , Max. file size: 10 MB, Max. files: 10.
      Upload image of the issue if applicable. Up to 10 images are allowed, images must be smaller than 10MB in size.

    SERVICE RESOURCES