On behalf of everyone associated with Classic Homes, our employees, suppliers, and trade partners, we would like to personally thank you for selecting Classic Homes to build your home. We are grateful for your business and now that you are living in your home, we want to continue providing you with an exceptional level of customer service. With the emergence of the virus COVID 19 and the events surrounding it, we have had to reevaluate warranty service visits. For the protection of our homeowners, trade partners, and company personnel, we have made the decision to limit in-home service visits while our community navigates through this unfortunate period.
Due to the COVID-19 scheduling restrictions, our next available appointment for service is four (4) to six (6) weeks out. If it is an emergency or an appointment opens up earlier we will schedule you sooner. A member of our Customer Service Team will respond to your request within 3 business days once received. During periods of extreme weather, our response may take up to 5 business days.
We will continue to promptly respond to emergency issues, defined as:
1. No heat
2. No water
3. No power
4. Water leaks that require shutting off the water to the entire home
5. Security issues, such as an exterior door that fails to function
If you are unclear as to whether your issue is an emergency, please submit a service request and we will be happy to assist you in making this determination.
We thank you for your understanding and patience during this unusual and difficult time.
If you are requesting paint colors...
If your home was built before 2010 we will not have that information on file. For homes 2010 to present your paint colors can be found on your color chart. Paint matches can be requested at a local Sherwin Williams store.
S E R V I C E R E Q U E S T F O R M
Please complete the Service Request form below. Be sure to click the Submit My Request upon completion.
Download a PDF copy of the below COVID Waiver & Release
*For 24/7 Emergency Service, please call 719-592-9333.