New Home Buyer Customer Reviews
Why do others have such a high opinion of Classic Homes and its staff? Find out for yourself! When you buy a Classic home, you’re buying into a rich tradition of excellence. Read what our customers are saying about their new home buying experience. The reviews speak for themselves.
My wife originally discovered Classic Homes at Sanctuary Pointe and in particular the Dynasty model home we now live in. Beyond the floor plan itself, what attracted her then me were the spacious windows on the backside of the home to view the outdoors. As it turned out we have a beautiful greenspace behind our home at Flying Horse and the views are spectacular! Definitely the right model home in the perfect location!
We both fully agree that the entire experience from initial sales through construction was an emotional and fun experience and we will always smile as we look back and remember! Diane Sullivan was our first contact in the sales office and she led us through the whole sales adventure with both a professional and personal touch mixed together. It took time with meetings, calls and emails but it was actually fun! Diane is further supported by Tina and Christian (the weekly photo guy) and there was never a time when questions whet unanswered for more than a day, usually within a few hours. This aspect of great communication is part of everyone we worked with!
On the construction side we initially started with Jamie as our Construction Manager who then handed off to John about 1/2 way through. What we especially liked were the weekly calls to give us updates on progress and what to expect the coming week. Every Monday like clockwork! This along with Christian’s progress photos kept us fully up to speed! Our realtor who sold our prior home said she had never seen this type of attention from a new home building company before! John carried the construction through the majority of the actual build and detail work. He always took the time to explain the many facets of our home, what was happening and what to look for in terms of quality. His expectations were high and he expected the same from the many trades involved. For us this was a lot to take in over many months but we always felt confident that the final product, our house, was going to be built the right way!
We have been in our home for about 3 months now and are so very happy! Did we have bumps along the way? Sure, there were a few here and there but they always got resolved quickly! This is a further sign of great customer service which we all like to have. Our sincere thanks again to Diane, Tine, Christian, Jamie and John!
We did our walk through prior to closing. Several items were noted and then fixed. After moving in we found some small items that needed to be fixed. We contacted Chase Anderson with Classic Homes. He was prompt, courteous, and very knowledgeable. He went over each item we needed addressed and quickly worked to correct these items such as a missed paint spot in the shower, paint/drywall repair in our front bedroom, gutters in 2 places that were dripping water forming ice spots on the steps. Classic has done a wonderful job with this new home and the followup with Mr Anderson has been spectacular.
Classic is a CLASS act
Our home was completed in Indigo Ranch filing 3 in 2006. We had Classic complete our basement in 2009, About a month ago my husband found a pretty big plumbing issue with the toilet in the basement. We called Jerry Richardson and explained it. No hesitation, Jerry said Classic would make it right. Quickly it was fixed… This screams CLASS ACT and “above & beyond” customer service.
Thank you Classic (and Jerry) Horace & Cella Miera
Amazing Company and Employees
Our home building process was simple, easy to understand, and quite frankly, a pleasure!!! With so many moving parts it was amazing how Classic Homes kept everything on track and on schedule. Carol and Teresa in the sales office, coupled with Tyler in construction, made a dynamic team that always took care of the customer! Every question or issue we had was answered and resolved almost immediately. What made them all so effective were their communication skills. All three kept me and my wife informed throughout the entire process. This started from pre-contract all the way up to closing!!! Not to forget the actual house,as our Savannah is beautiful and displays quality like no other builder out there. Thank you Carol, Teresa, Tyler, and Classic Homes for making our dream home a reality!
Chris and Janice Roome
Hannah Ridge Neighborhood
Awesome Home Buying Experience! One Happy Customer!!!
From the moment we stepped on the Foot Hills Farm home site in Colorado Springs; we knew we found the perfect area and home to live in. Our first visit we were in love! The 220 model was exactly what were looking for after moving from a huge single resident home in Illinois. We wanted to downsize and boy are we glad we did. The 220 model is minimal but perfect to fit our needs. Cara, Julie, Theresa (the girlfriends at the sales office) were friendly, knowledgeable. They took a lot of time in helping us understand our options and what to expect during the home building process. Each week we received an email with pictures of our home from the foundation to the completion of the entire home build. The first meeting with all home buyers is impressive. Everyone is presented with a complemental dinner along with a little goody lunch bag filled with pens, pads, two biggie cups. The Mortgage reps, Home Builders Owners , Engineers and Sales reps etc are all there to present their role in the build process. This was very informative as we had never gone through an experience like this with any other home builders. Thank you Classic, PenTrust and all of those involved behind the scenes in building us a beautiful, attractive home! We love it!! And will refer Classic, PenTrust to our family and friends!!!
Thank you all for your focus on delivering, not only a quality product, but exceptional customer service!
Dear Classic Homes Executives, Leaders and Team Members,
I am writing to thank you all for your focus on delivering, not only a quality product, but exceptional customer service.
I have owned my beautiful Classic home for about 6 years and continue to love it! There have been two instances when I have needed a bit of guidance on a concern as a homeowner. I have reached out to Classic Homes, and received a professional and reassuring response within about 30 minutes of submitting my online request. Amazing!
I mistakenly thought that only “new” home owners would be entitled to such a high level of customer service, but to my surprise, Classic Homes continues to treat me as a valued customer — 6 years later.
Thank you for such a beautiful home and a wonderful customer experience. Classic Homes delivers on all aspects of the business, and exceeds the expectation!
The sales team was a pleasure to work with!
Hayden was an absolute pleasure to work with. We didn’t know which Classic product we wanted. We started with a paired home then considered a stand alone home and through the experience Hayden listened to our needs, showed us multiple homes and helped us find what was right for us. He was always cheerful and never tired of our questions. The man is a saint. We never felt pressured or that he didn’t have time for us. Hayden is the reason we chose Classic to build our home.
The professionalism and competence of the sales team and superintendent plus the open lines of communication, the Classic Homes team responded quickly and accurately to inquiries and provided photos of the building in progress. Adam, in construction, was fantastic. Very much appreciated his timeliness of communications and going the extra mile for us at times.
Classic Homes Helped Us Make This House our Home!
The team at Classic Homes all worked together to make suggestions and help us through each step. Making us understand why we needed to make sure all our extra selections were chosen at the proper time allowed us to really make the house ours.
Fantastic sales staff, always willing to help and took such an interest in our experience. Our design coordinator provided great insight while allowing us to make our own personal choices. Tory and Curtis from the construction staff were great, they listened, responded and took pride in their work!
A Great Experience!
I have bought a number of new homes over the years, but my experience with Classic Homes was a notch above. My sales team of Hayden, Tina and Duane were fantastic to work with, and always responded to questions immediately. If they needed to check on things with other departments, they were back to me immediately. Everything went as promised, and I couldn’t have asked for a better overall experience. I would strongly recommend Classic Homes if it is your first or fifth home purchase!
I will continue to buy from Classic Homes!
There is not one thing I can say about my experience that was unpleasant! Everyone there is so friendly and helpful! I will continue to buy from them in the future.
Nice, Helpful, and Knowledgeable
My first look at the house was a FaceTime call through my Realtor. The sales staff was very accommodating in allowing me to look at the house several times on subsequent trips and answering any questions I had. Classic Homes was very thorough in everything, from the sales phase all the way through to move-in. Very nice people, very helpful, and very knowledgeable about their product.
Extremely Knowledgeable Staff
Annie was extremely knowledgeable about all the features and upgrades that Classic offered and gave us her personal opinions which helped us tremendously while building our first home. she was an absolute gem the entire time. Cheryl, in the Design Studio, was really experienced and did her job well. She presented good and bad options and didn’t try to steer us in a certain direction, so that we could stay in our budget. I really liked that she wasn’t a pushy sales person, instead she was there as a consultant.
Cheerful and Friendly Staff!
Jennifer was a pleasure to work with. Always cheerful, friendly and had answers to our questions.
Great Company Representatives
Great Classic Home representatives, to include: Carol, Denise, Manny and Tony. We’re very grateful to these Classic Homes professionals. Thank you!
Wow! What A Pleasure.
Our Building Super, Adam. Wow! It was a pleasure to get to know him. Remarkable response time to EVERY little question or concern. Handles everything personally as he choreographed all of the different contractors to do the job perfectly and always on schedule. Adam called us EVERY Friday with an update. What had been done that week and what to expect in the weeks ahead. Never missed a beat. Any issue no matter how small he would call to let us know he was on it and boy was he. I would not have wanted anyone else running the show!
I would build with Classic Homes again without a doubt!
June and Christian were exceptional sales representatives. I will build a second home with them without a doubt. Trent, in construction, was great to work with; handled all of my concerns with urgency and priority.
They Made Us Feel Like We Were Family.
We can’t say enough nice things about Teresa and Jeff at Sanctuary. They both made us feel like we were family. They were always very quick to return our calls or emails and their follow through was excellent John and Tom have been wonderful to work with, building a home is stressful but they were always quick to fix any problems we found. They have continued to follow up with us on a few items that still need correcting and we have confidence they stand behind their homes.
Can’t Say Enough Wonderful Things About the Construction Team.
I can’t say enough wonderful things about the whole construction crew. In particular Jamie Twigg, Manny Reese, and Matt Foster. These guys are amazing. We have built several homes over the years including a true custom home, and never have we had better guys to work with. They answered every question promptly. They communicated with us consistently. These guys made it a truly pleasurable experience for us. Again there aren’t enough great things I can say about this portion of the process.
I recently relocated to Colorado from Virginia and this is my first time building a new home. I found it to be very easy, comforting and reassuring. The Classic team has been very responsive and it’s been a great experience. The construction team helped me understand the pre-construction and construction process. I’ve invited several family members to build a Classic home in Forest Lakes. For me, it’s Heaven and Home, here in Forest Lakes.
The Stein Family
It’s been a great experience. We enjoyed the process from the very first day and had great help from the entire team along the way. We would do this again in a heartbeat.
Wolfgang & Denise Kuhn
“The ability to influence the home’s interior design and color schemes enabled us to ‘personalize’ the process more than if we had purchased an existing home.
We have told others that our Classic experience was top rate all the way through the home buying and building process. Not surprisingly, my co-workers who have also bought Classic homes shared our opinion.”
William & Mary Hutcheon
“We love our new home. Classic’s houses are lovely, the prices are terrific, and the folks at Classic made us feel comfortable from start to finish. Plus they really take care of you once you’re in.
We have had a lot of company and they rave about the home and the community.”
“We have told others to buy a Classic. They are well built, and the staff of people are outstanding. Our home here is the perfect fit.”
The Suber Family
“As first time homebuilders, we weren’t quite sure what to expect when building a new home. Classic Homes staff guided us along the way and provided superb customer service, alleviating our anxiety. We are also very pleased with Classic Homes post construction customer service and highly recommend them for anyone considering building, or in the market of buying a home.
Now that we have been living in our Flying Horse home for over a year, we have absolutely no regrets with any of the decisions we made throughout the building process. “
The Silva Family
“I was amazed at the standard features. So much of what was offered as upgrades from other builders were standard features with Classic. Additionally, Classic had the floor plans that I liked the most, with the most flexibility in options.
My home was done to perfection, ahead of schedule, with extreme attention to quality.”
The Rivers Family
“Classic Homes provides very personable, honest, and VIP service! From start to finish the entire team paid attention to our every need. They took time to address every question, even when we asked the smallest detail they were always there.
Tina Loncar in Flying Horse and our Realtor Adam Pillmore were the dynamic duo making our long-distance building a breeze. When we arrived into town for the first time our new home was 100% ready to move into and in perfect condition.
Classic is still delivering VIP service at our periodic home checks. The service does not end at closing, they are like family!”
The Parent Family
“We are a military family and were excited about being first time homeowners. We were relocating from Japan and had tons of questions about building a home, but felt totally comfortable letting Classic help us through the process. In fact, we trusted Classic enough to go through the entire process without ever stepping foot in Colorado Springs! From our initial contact, we were impressed with Classic’s superb customer service. Our sales agent, Adam Pillmore, was also extremely helpful, answering all my calls and emails promptly.
The design process was also smooth, with our designer taking the time to walk us through all the options over the phone, using photos and manufacturer websites. During construction, the Classic team kept us informed with weekly photos and phone calls. Even on the other side of the world, we were 100% involved in the building process.
Now, after being in our Wolf Ranch home for a while, we can say we’re still impressed. Classic does not just give you the keys and walk away – their customer care team follows up and ensures everything is as it should be. We’d recommend Classic to anyone who wants to own a home in Colorado Springs.”
The Musgrove Family
“I heard about Classic Homes because my brother is a builder in the area who told us about Classic Homes. Our Realtor friend explained the great reputation the company has. The sales team and design center was very patient as we made changes and was extremely helpful with choosing colors, and styles. We selected Flying Horse because we loved the location and wanted to get back in a community type of living. We missed having neighbors, and getting together with people around us after having lived in a rural area for 20 years.”
The Murphy Family
“We heard about Classic from a co-worker. We liked the homes and the floor plans were practical for us. The company is professional, they built our home in a timely manner and it is full of quality.”
The Morgan Family
“Having lived in Colorado Springs for over 15 years, we’ve met many Classic homeowners. And, that made Classic our first choice based on the great reputation of the company. We were very pleased with the level of customer care throughout the entire buying process! Everyone was very polite, a professional staff, very accommodating, just an overall pleasant and easy home buying experience. We selected the Flying Horse community because we wanted to live on the north end of town— the school district can’t be beat, and we love the neighbors!”
The McMonigal Family
“I started doing research on the Internet and found one of the top 10 places to raise a family was Colorado Springs. I looked into a few builders and emailed Classic Homes and found Adam Pillmore. After a few emails and phone calls Adam knew exactly what we where looking for and helped us through the entire process.
We built our Meridian Ranch home while still living in California with Adam being our eyes and ears. We received updates EVERY Friday with photos and construction progress updates. I must say that the customer service, attention to details and the follow up long after we moved into our Classic Home has been an outstanding experience. Thank you to Adam Pillmore and Classic Homes, a team that made our dream come true.”
The McGlothlin Family
“We have been thrilled with every aspect of our Classic experience. Every Classic employee with whom we have dealt, without exception, has been outstanding. We would never choose another builder, we are loyal Classic buyers forevermore.”
We first contacted the online new home counselor, Adam Pillmore, and through our dealings we discovered he is thorough, conscientious, detail oriented, amiable, hard working, flexible, and thoroughly committed to Customer Satisfaction on every level. We had a helpful and always positive sales representative, Cheryl Frimml in the Design Studio was very skilled and knowledgeable and offered informed opinions (without every being pushy). Jim McCrary, our Construction Supervisor, was clearly experienced and meticulous. His dedication to perfection and quality work made the construction process seamless and stress free. Theresa Anderson and her team at CB&T Mortgage were delightful and simplified the lending and closing processes. All were outstanding!”
The Lambert Family
“My husband’s job allowed us to live anywhere in the USA, and we selected the beautiful city of Colorado Springs. Our first impression of Classic Homes was how knowledgeable the Flying Horse sales team, Tina and Teresa were about the model home. They could answer any questions we had, and if they didn’t know they found out. They were great to work with. We had our home built while we lived in Kansas. We weren’t able to come see the progress very often but each week the sales team sent us pictures and every Friday our superintendant, Matt, would call to let us know the progress for that week and what to expect the following week. Cheryl, at the design studio had great ideas to accentuate what I had in mind. David, our customer care representative has followed through on everything to make sure we are completely happy with our home. We have had an overall great experience with Classic Homes.”
The Julson Family
“The Classic Homes staff was phenomenal. They were knowledgeable, professional, and they turned the entire buying process into something very special. We love our home in Wolf Ranch and will continue to refer folks to Classic Homes.
Because we were Classic’s 10,000th homebuyers, they went above and beyond by commemorating the event with a $1,000 gift to a cause very close to our hearts—Pack 70, of The Boy Scouts! A lot of the boys in Pack 70 are military children and Classic’s unexpected donation will be put to good use, helping to send some of them to Scout Camp. So we can’t thank the company enough.”
The Jones Family
“This is a dream come true! Since I was five years old, I have been drawing plans of my home and Classic let me participate in building my first home. I loved watching my plot of land grow into a home!”
The Johnson Family
“Buying a house long distance can be a scary situation. We researched homes from San Diego and found that Classic Homes had, by far, the best web site and online assistance through Adam Pillmore. Classic kept us informed every step of the way, easing the long distance anxiety.
We would choose Classic again and we would recommend them to other military families who move to the area.”
The Eberle Family
“We have owned 5 new homes in Colorado. Classic Homes has provided the best overall experience we’ve ever had.
This is the most solidly built home we have ever owned and shortcuts and sloppy work were not to be found. We felt our home was a good value, and the staff who helped us were professional, friendly, honest and trustworthy.”
The Easter Family
“In our research we found that Classic had a better product, offering the best investment value of any home around. We’ve been especially pleased with Classic’s follow up and warranty service.”
The Cooke Family
“The people at Classic were attentive, fun and helpful. Our Meridian Ranch home is beautiful, and it’s built with quality and care. We’d absolutely choose Classic again.”
The Clark Family
“We love EVERYTHING about our new home. When comparing, the first thing that came to mind about Classic Homes was how much we liked the floor plans. The ability to build in a great development with a top-notch school district, and how welcomed the Wolf Ranch community and the Classic staff made us feel became the icing on the cake.
The Classic Sales Counselors continue to be valuable assets and we will never forget what they have done for us. It is very easy to lose perspective of exactly what the home purchasing process is about, i.e. the people buying the home! We truly mean this when we say that Classic Homes has not forgotten this fact. As an active duty military family we’re excited about our new home and looking forward to experiencing all that Colorado has to offer.”
The Apodaca Family
“This was by far the best home buying experience we’ve ever had. From working with Classic Sales and Mortgage, and the design center, everything was so streamlined and professional.”
Sherman & Pauletta Fuller
“Professional company that was out to please the customer. The Classic sales team was professional, friendly and supported our needs. The design studio had an excellent display and choices. Our experience there fit what we needed. The lender was outstanding and gave us the best rate and service possible. Construction was excellent. The project supervisor was the best ever! Our Flying Horse home was built exactly the way we wanted it; wouldn’t change a thing. It was a great pleasure seeing the process and having it explained step by step; there were no surprises. Thank you for our new home!”
Rick & Della Coffelt
“Anyone can write a testimonial when they have just purchased a home and are excited about their purchase, however, we decided to wait and see how the new home and the builder held up over time. We purchased our home in Meridian Ranch over two years ago. As we had not bought a home in almost 20 years, we were much like first-time buyers with all the fears and concerns that purchasing a new home entails. After touring many houses and different builders, we determined that Classic Homes was the best built and had the most attractive houses available.
In the time we have lived in our new home, we have been very satisfied with our choice of Classic Homes as the builder. The home is sound, energy efficient, solidly built and continues to meet and exceed all of our expectations. We have had a couple minor issues and the warranty/service department has been great to work with. They have taken care of any problem that we have had in a professional and courteous manner within a short time frame. Their follow-up has been impeccable!”
Mike & Joanne Quinn
“We have found our home, after 5+ years from construction, to be of high quality, warm, quiet and very comfortable. Jackson Creek is a great neighborhood. Good job, Classic!”
“I have owned numerous homes, but several things stood out with the Classic built home. First, the 2×6 side was construction for extra insulation and strength. Second, the beauty of the model I chose exactly met all my needs. Third the opportunity to be part of the fantastic Flying Horse Country Club. And finally, the view from my deck. It is just breathtaking.
Let me say that Diane Sullivan and her team was, and consistently to this day, are highly professional, very supportive throughout the entire process, and really work around my time. Buying a home is the biggest expense most people do. Sometimes people make mistakes and don’t have an opportunity to do it again. Buying from Classic significantly reduces the chances of making a mistake. The Flying Horse Country Club is terrific with its facilities, restaurants, golf course and fantastic gym; but the staff is what makes The Club world class”
Marty & Ruth Butler
“We moved to Colorado seven years ago. We really liked the quality we saw in Classic. This year we have realized our dream and now own a Classic! We could not be happier in our new home!”
“This whole home buying experience has just been the best ever. My home in Indigo Ranch is in a great location with a killer view!”
Kelly & Nancy Jones
“The Classic staff was very professional and helpful. We found a perfect location and exactly the floor plan that fits our needs. From construction through closing, everything went very smoothly!”
“My first impression of Classic was outstanding! Every staff member with whom I spoke was friendly and always willing to help. Classic seems to offer a better product with more options, usually at a very competitive price.
I would choose Classic again in a heart beat. I would do it all over again and not change a thing.”
Jim & Rochelle Terrell
“Classic was fabulous to work with and they did a great job for us. The home is beautiful, the floor plan perfect and the views memorable. We would absolutely choose Classic again.”
Jeffrey & Guinevere Leeder
“We have had the most enjoyable home buying experience ever! We dealt with dedicated professionals who assisted us in owning our very carefully constructed, well built home in Indigo Ranch. Classic offers the best locations in town together with the most appealing floor plans and exteriors.”
Jean & Caroline Schmidt
“We first noted the good construction and the helpful employees. This is now our second Classic home that we have owned and the quality has only gotten better. Our conversations have always been positive concerning Classic.”
Gordon & Becky Gray
“We had a great experience with Classic. There were no problems, every Classic person we met was friendly, professional and helped us to meet our needs. We would definitely choose Classic again!”
Fred & Jean Little
“Every person in the Classic organization we’ve had contact with including their outside vendors andCB&T Mortgage has been a joy to deal with. All were friendly, trustworthy, professionals who reflect credit upon themselves and the Classic organization. Even after moving into our new home when issues arise, they are dealt with swiftly and with great care. We feel we made a good choice when we chose Classic. We never had any apprehension or doubts in our dealings with Classic Homes. Classic is a great draw to this area and can be trusted to do the right thing every time.”
“We like Classic so much, we’re in our second Classic Home. The people at Classic are always helpful and accommodating. It’s been a pleasant experience – twice!”
“I wanted two things from my home – a northern location and a great view, Classic delivered on both. The sales agents went beyond the call to accommodate my wishes, and the construction superintendent made sure every detail was perfect.
Classic has excellent quality and great warranty service, and I’d definitely choose them again when buying another home.”
Chuck & Joan Sell
“We’ve been comparison-shopping for homes for years and Classic always came out first on quality and value. And now we’re realizing our dream of owning a Classic Home in Meridian Ranch!”
Bruce & Kathryn Hutcheon
“We were initially referred to Classic Homes. We were pleased to be received by such professional and warm Sales Counselors in Carriages at Indigo Ranch. We were taken with the views and the layout of the homes Classic offers. We love to relax and entertain in our new home.
We would choose Classic again and we tell others that Classic is a professional operation in all respects.”
Bruce & Helen Foster
“We like the view, the architecture, the hardwood floors and the quiet neighborhood. The sales and customer care departments have given excellent service.”
Andy & Joy Borden
“Building our home has been a positive experience from beginning to end. The Classic Sales Counselors, Design Studio, Construction Superintendents, Contractors, and Customer Service representatives have all responded well to our needs and have been great people to work with. We are pleased this relationship has continued after closing on our Village of Sonoma at Flying Horse home.”