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A Message to Our Valued Customers from Doug Stimple, CEO
Re: How Classic Homes is responding to the Governor’s Safer at Home Order

5/2/2020 Update:
As you are aware, Governor Polis recently lifted the Stay in Place Order and implemented the new Safer at Home Order. This Order sets forth various criteria and recommendations for allowing both essential and non-essential businesses to begin the process of reopening for business. The Order essentially reinforces the practices that we, at Classic Homes, have been practicing. Understanding that we must all do our part to flatten the curve, Classic Homes will continue to operate with various restrictions in place to protect the health and well-being of our customers, employees and trade partners.

Design Studio: New Update
• For precautionary purposes, we will continue to meet with you in a predominately virtual meeting environment (phone & email, Facetime, and GoToMeeting web-based meeting platform) until such time we are comfortable and feel it is safe to fully open the showroom for in-person appointments.
• Effective 5/4/2020, we will conduct first appointments as virtual meetings; second appointments may be held in-person or virtual; all subsequent appointments will be virtual. If you choose to conduct your second appointment in person, please respect social distancing, arrange for child-care, and limit the number of people who attend the appointment to only those listed on the contract. You will also be asked to wear gloves and a facemask and required to complete a sign-in form and waiver.
• We have developed a new Design Studio customer website as a resource to help guide you through your virtual appointments. Your Design Coordinator will send the link to the website along with the required password to access the site.

Customer Service / Warranty: New Update
• We have made the decision to resume limited in-home service visits. Our current scheduling timeframe is 4-6 weeks for non-emergency requests.
• We will continue to promptly respond to emergency issues related to heat, power, water, and home security concerns.
• To submit a request, please visit www.classichomes.com/customer-service

Model Homes: No changes from 4/14 update
• Our models are staffed and open by appointment, for both virtual and in-person meetings.
• Should you choose an in-person appointment, please respect social distancing and limit the number of people who attend scheduled appointments to only those listed on the contract. We request that you wear gloves and a face mask and you will be required to complete a sign-in form and waiver at each scheduled appointment.

Homes in Construction: No changes from 4/14 update
• If you have a scheduled walk-through or other appointments with your Builder and/or Sales Counselor, you are allowed to travel to that appointment. We encourage those of you who are comfortable doing so to schedule a virtual appointment.
• Should you prefer to keep your in-person appointment, you will be required to wear gloves, a facemask, and respect social distancing during your appointment.
• For those of you who are not comfortable with either option with respect to your “New Home Presentation” walk-through and your “Welcome Home Orientation” final walk-through, your Builder will walk your home, create a punch list and agree to reschedule your final walk-through to a later date following the closing of your home. We will extend any applicable warranty.
• We do ask that closings be conducted as scheduled.

Thank you for your cooperation and for working through this difficult time with patience and grace.

God bless,

Doug Stimple, CEO


A Message to Our Valued Customers from Doug Stimple, CEO
Re: How Classic Homes is responding to the Governor’s decision to extend the Stay at Home Order until 4/26/2020

4/14/2020 Update:
As you are aware, Governor Polis extended the “Stay at Home” Order for Colorado through April 26, 2020. Under the Order, construction and infrastructure continue to be deemed essential business sectors. As such, Classic Homes is operating with various restrictions, prudence and care designed to safeguard all of us.

Design Studio Appointments:

  • Effective immediately, customers scheduled for an in-person appointment will be transitioned to a predominately virtual meeting environment such as phone & email, FaceTime or GoToMeeting a web-based meeting platform.
  • In addition to your virtual appointments, we will schedule one 15-minute in-person appointment as you near the completion of your interior selections to offer the opportunity for you to personally visit the Design Studio to select carpet and review your final selections. You will be required to wear gloves and a face mask and must complete the attached Sign-in Form and Waiver for this appointment.
  • For precautionary purposes, and should the “Stay at Home” Order be extended, future appointments (April 26th and beyond) will also be scheduled as virtual appointments. Once the Order is lifted, the option for in-person appointments will once again become available.

Model Homes:

  • Our models are staffed and open by appointment. Please respect social distancing and limit the number of people who attend scheduled appointments to only those listed on the contract.
  • We request that you wear gloves and a face mask and you will be required to complete the attached Sign-in Form and Waiver at each scheduled appointment.

Homes in Construction:

  • If you have a scheduled walk-through or other appointments with your builder and/or sales counselor, you are allowed to travel to that appointment. We encourage those of you who are comfortable doing so to schedule a “virtual appointment”.
  • Should you prefer to keep your face-to-face appointment, you will be required to wear gloves, a face mask, and respect social distancing during your appointment.
  • For those of you who are not comfortable with either option with respect to your “New Home Presentation” walk-through and your “Welcome Home Orientation” final walk-through, your Builder will walk your home, create a punch list and agree to reschedule your final walk-through to a later date following the closing of your home. We will extend any applicable warranty.
  • We do ask that closings be conducted as scheduled.

Thank you for your cooperation and for working through this difficult time with patience and grace.

God bless,

Doug Stimple, CEO


A Message to Our Valued Customers Who have a Contract Contingency.

3/26/2020 — Some of you have a contract contingency for a “home to sell”.   We at Classic Homes certainly understand that the current ability to sell your home is severely limited.  For any of you so desiring, we will gladly extend your contingency for an incremental thirty (30) days, while honoring all other provisions of your sales contract, including price.  To obtain this extension please contact your New Home Specialist and they will prepare an appropriate change order.

We hope this simple gesture provides some small measure of relief for those of you who are anxious about keeping your contracted home during these unusual times.   We will revisit the thirty day policy as appropriate as the situation develops.

Stay safe and God bless,

Douglas Stimple
CEO


Classic Model Homes Are Open By Appointment Only.

TO OUR VALUED CUSTOMERS AND PROSPECTIVE CUSTOMERS
3/26/2020
— In an attempt to keep you, your family and our employees as safe as possible during these times, we at Classic Homes have determined to remain open in our models by appointment only from March 26, 2020 through April 11, 2020.  Adopting such a policy will allow us to ensure social distancing, reduce and hopefully eliminate overlap of customers and potential customers in our models, and generally limit multi-person interaction in an attempt to do our part to curb the spread of COVID-19.

Please know that as a “critical industry” under the Governor’s recent order, Classic Homes and our trade partners remain open for business.  We will continue to build and close homes, release new lots and filings for sale and conduct our business as best we are able during these trying times.  In keeping with that philosophy, we look forward to showing you our models, discussing with you how we can build you your dream home and writing a contract with you.   We just will do so via appointment only.

Please contact either our iSales representatives by email or phone at webrequests@classichomes.com or 719-888-4112 to schedule an appointment or reach out to any of our New Home Specialists to schedule your appointment. A list of our model locations and phone numbers can be found online at www.classichomes.com/neighborhoods.  Individual appointments may be conducted in person or via phone or web-based conferencing such as FaceTime, Skype or GoToMeeting.

We look forward to and appreciate serving you and your family.

Your Classic Homes Team


Homeowner Communication Update from Doug Stimple, CEO Classic Homes

3/25/2020 — Moments ago Governor Polis entered an Executive Order announcing a “stay in place” law for Colorado.  It goes into effect at 6 am on Thursday, March 26 and runs through April 11.  This law applies to all residents but does exempt critical businesses.

Construction and infrastructure are an exempt business under this order.

Thus, our corporate offices, our models and our Design Studio will remain open at this time.   We are operating with various restrictions, prudence and care at each of these places designed to safeguard all of us, but obviously all interaction carries risk.

To our Valued Customers and Prospective Customers:

  • Design Studio Appointments: If you have a scheduled Design Studio appointment, you are allowed to travel to that appointment. We encourage those of you who are comfortable doing so to schedule a “virtual appointment”.  Should you prefer to keep your face-to-face appointment, please know that we ask that you limit the number of people attending the appointment to only the Homeowners listed on the contract.  We will require you to wear gloves and ensure social distancing.  For those of you who are not comfortable with either option, we will allow you to reschedule your appointment until after April 11.
  • Homes in Construction: If you have a scheduled walk-through or other appointment with your builder and/or sales counselor, you are allowed to travel to that appointment. Again, we encourage those of you who are comfortable doing so to schedule a “virtual appointment”.  Should you prefer to keep your face-to-face appointment, please respect social distancing.   For those of you who are not comfortable with either option with respect to your “New Home Presentation” walk through and your “Welcome Home Orientation” final walk through, we will walk your home, create a punch list and agree to reschedule your final walk through to a later date following the closing of your home. We will extend any applicable warranty.  We do ask that closings be conducted as scheduled.
  • Model Homes: Our models will still be staffed at this time.   Our sales counselors are still able to show you our homes and write contracts.  Again, please limit the number of people who attend and respect social distancing.   We may determine it best to schedule contract appointments to ensure we do not put more people in the model at one time than appropriate.  We will monitor and update this situation as appropriate.

To Our Valued Trade Partners:  You are allowed to continue to work on our houses and our infrastructure projects.  Please take all the steps outlined in my previous communications to you.  Be smart, enforce social distancing, don’t mix your crews, if sharing equipment or tools ensure appropriate sanitation measures are utilized, etc.

Thank you to all for working through these things with patience and grace.

God bless,

Doug Stimple, CEO


Homeowner Communication Update from Doug Stimple, CEO Classic Homes

3/23/2020 — To All of Our Valued Customers:  As we all try to adapt to rapidly changing circumstances, we desire to communicate with greater frequency.  We have been in daily contact with our elected and appointed representatives and officials and are attempting to stay on top of breaking developments.

Early last week, Governor Polis ordered ski areas, bars and restaurants, casinos, movie theaters, gyms and any business that has direct physical contact with customers such as barbers, salons and massage therapists to close.   Late last week, we anticipated the Governor would further impose some form of regulation on businesses in an attempt to “flatten the curve”.

As most of you probably are aware, on Sunday, March 22, Governor Polis issued another executive order.  The order deemed construction and infrastructure development a “critical industry” that is largely exempt from the order.   For “non-critical industries” that are still allowed to work, he ordered businesses to reduce in-person interaction by half, work remotely when possible, stagger shifts and increase enforcement of social distancing.

Although the order does not directly apply to Classic Homes, as a critical industry, we have implemented all of those recommended practices and more over the past week.   We have reduced our corporate presence by more than half, implemented working remotely, put in place staggered shifts for our teams to decrease physical interaction numbers, enforced social distancing and substantially increased our cleaning and disinfectant measures corporately and at our Design Studio and Model Homes, counseled our trade partners to work in compact teams to reduce impact of any potential quarantining of a team so as not to virtually shut down their business if an isolated outbreak occurs, implemented virtual appointments at virtually every stage of the sales and construction processes to require less physical interaction between our team and our customers, among other measures.

We have increased the amount of proactive communication with our trade partners to try to stay ahead of any supply change disruptions.  We are communicating daily with all of the mortgage companies, title companies, lenders and other necessary parties required to conduct a closing of the sale of a home.

We all know this is a very dynamic situation and that circumstances could change at any given point in time.  For now, we are attempting to conduct our business as smoothly and normally as possible, albeit in very unusual circumstances.   Our Model Homes and Design Studio are open and staffed and we anticipate remaining that way until such time as we believe that to be imprudent or unsafe or until we are mandated otherwise.  Our trade partners are open and busy working on completing your home and we do not currently foresee significant obstacles in supply chain management or labor force deployment that will materially impact your home buying timeline or experience.   Should any such problems develop in the future, we will communicate them as quickly as we are able with you and work to develop a resolution that accommodates everyone.

We ask you, our valued customers, to help us in this endeavor to remain open and operating.  Please use the sanitation measures when visiting our Model Homes or the Design Studio, please limit the number of people whom you bring to the Model or Design Studio, please respect social distancing and please inform yourself and your family members on how to protect yourself from COVID-19.  Please click here to view and share commonly known practices and tips from the Centers for Disease Control (CDC).

I mentioned that we are developing and implementing new processes and procedures to meet our changing environment and minimize unnecessary contact.  Here are a few simple questions to help you and our team decide the safest process to follow:

  1. Have you traveled outside the U.S. or to/ from a highly infected region in the past 21 days?
  2. Have you been in contact with anyone diagnosed with COVID-19 in the past 21 days?
  3. Are you a first responder? If you are, we sincerely thank you for your courage and service in these difficult times.
  4. Are you displaying any symptoms of the COVID-19 virus? These are dry cough, body aches, fever, difficulty breathing.

If you answered NO to all these questions, our team is quite comfortable continuing with our normal orientation, scheduling and closing procedures.  You always have the option of requesting a “virtual plan” if you are most comfortable with that process.  If you answered YES to any of these questions, please contact your sales counselor and we will develop a virtual plan that works for everyone involved.  The final closing of your home will likely need to be handled in person or by a representative of your choice.

We also know that this situation is going to affect many of us in unique ways.  For example, some of our customers may have already been in contact with infected individuals and are now in quarantine.  If that is your situation, we ask that you let us know as soon as possible and we will work with you to identify appropriate solutions.  We recognize that some of our customers or family may contract the virus and this will present another set of challenges.  We pledge to tackle each case individually and work with each of our homeowners in an attempt to find an appropriate solution and resolution.

Classic Homes, our employees, our trade partners, our local economy and each of you have a tremendous stake in completing your new home purchase.   We intend to move forward with minimal service and business interruptions and we will engage in unprecedented and extraordinary steps to continue “business as usual”.   Please know we place the health, safety and welfare of your family, our associates and our employees first, so if certain disruptions should occur we ask for each and every one of us to extend some grace and understanding as we all work through this together.

Thank you for reading this communication and thank you for placing your trust and confidence in Classic Homes to build your dream home.

God bless,

Douglas Stimple, CEO
Classic Homes


A Message from Doug Stimple, CEO Classic Homes

3/19/2020 — “Even in communities that are sheltering in place and stopping all non essential businesses they have consistently determined that home construction is an essential business. Thus, we expect we will be able to continue to build your home despite the uncertainties that lie ahead. Obviously, the potential exists that the pace of construction of your home may slow if there is substantial interference in supply chains or labor force, but at this time we do not anticipate substantial delays, while we recognize this is a very dynamic situation. We ask for your grace and understanding as we move through this unique time together. “

–Doug Stimple


Classic Homes Values Your Health and Well-being #DoingOurPartCO

3/16/2020 — At Classic Homes, we care about the health and safety of our customers and team members. With that thought, we want you to know a few things as we all continue to monitor the situation surrounding COVID-19. There is a lot of information about COVID-19 in circulation, Classic Homes is closely monitoring the situation and referencing local and state public health agencies and the official Center for Disease Control (CDC) website for the most accurate up to date information about COVID-19 at https://www.cdc.gov/coronavirus/2019-ncov/index.html

As always, our Model Homes, Design Studio and Corporate Offices are thoroughly cleaned and disinfected on a regular basis. In fact, in light of recent events, we have increased the frequency of cleaning. Our team members have always practiced frequent hand washing and we also have hand sanitizer available at each location. We are following the recommendation of the CDC as it pertains to handshakes. Please don’t be offended if we don’t offer to shake hands when our Customer Service Representatives visit your home or when you visit our Models and Design Studio. Handshakes will be replaced with air waves, virtual high-fives, and elbow bumps.

While we are passionate about building homes and creating community, if you know us, you know that the comfort, health and safety of our customers and team members is our number one priority. For customers who prefer to browse our homes from the comfort of their home, our online and onsite New Home Specialists are available 7-days a week to provide guidance in your new home search. We also have thousands of photos and 3D virtual tours of our homes, electronic brochures of all of our floorplans, base pricing, inventory homes under construction, and interactive maps available on Classic Homes website at www.ClassicHomes.com.

Our Corporate Office, Model Homes, and Design Studio are open and observing regular business hours. Appointments will continue to be held as scheduled. Should you wish to conduct your appointment by phone, FaceTime, Skype or online web conference service, please let us know; we will make arrangements to accommodate such requests.

For customers who have already begun the construction process, please feel free to continue visiting your home on Sundays as you wish. Remember to stop by the Model to check in with the team and pick up a hard hat. We will also continue to email weekly progress photos should you choose not to visit your home in person.

Product Shortages
While we have not experienced any product shortages or delays in the building of your new home due to COVID-19, it is possible that there could be interruptions to the material supply chain (lights, hardware, floor coverings, for example). We have been in constant communication with our suppliers and vendors regarding enough supplies and/or alternatives. In the case that a product becomes unavailable we will take one of the following steps:

  • Contact you and arrange for an alternative selection of an equal or better product. This could apply to items such as countertops, flooring, hardware, lights, appliances, and so on.
  • Install a temporary product that will be replaced at a future date. This could apply to lights, appliances, and so on.

We have made efforts to secure your initial selections (if you have finalized them) and will do everything we can to ensure you get your original choices. In the event we need to reselect we ask for your understanding under these extraordinary circumstances.

Construction Delays
The Coronavirus situation will continue to evolve, and circumstances could change rapidly. However, for now we are moving forward with all construction as planned. Most of our field staff and trades work in small groups based on the stage of the home so we do not anticipate major changes to our schedules. We will keep you informed of unavoidable changes, if any, as this unfolds.

It is our intent and preference to continue operating in a business as usual environment, unless the CDC and/or local and state public health agencies instruct us to do otherwise. We will remain diligent in our approach to stay on top of any workforce or labor concerns and/or possible supply chain management disruptions that could arise. We ask for your grace and understanding while we all go through this unfortunate period together.

Sincerely,

The Classic Homes Team

Classic Corporate Office:
6385 Corporate Drive, Suite 200, Colorado Springs, CO 80919

Classic Design Studio:
2754 North Gate Blvd., Colorado Springs, CO 80921

Model Homes: Click here to see a complete list of model locations and hours.