My wife originally discovered Classic Homes at Sanctuary Pointe and in particular the Dynasty model home we now live in. Beyond the floor plan itself, what attracted her then me were the spacious windows on the backside of the home to view the outdoors. As it turned out we have a beautiful greenspace behind our home at Flying Horse and the views are spectacular! Definitely the right model home in the perfect location!
We both fully agree that the entire experience from initial sales through construction was an emotional and fun experience and we will always smile as we look back and remember! Diane Sullivan was our first contact in the sales office and she led us through the whole sales adventure with both a professional and personal touch mixed together. It took time with meetings, calls and emails but it was actually fun! Diane is further supported by Tina and Christian (the weekly photo guy) and there was never a time when questions whet unanswered for more than a day, usually within a few hours. This aspect of great communication is part of everyone we worked with!
On the construction side we initially started with Jamie as our Construction Manager who then handed off to John about 1/2 way through. What we especially liked were the weekly calls to give us updates on progress and what to expect the coming week. Every Monday like clockwork! This along with Christian’s progress photos kept us fully up to speed! Our realtor who sold our prior home said she had never seen this type of attention from a new home building company before! John carried the construction through the majority of the actual build and detail work. He always took the time to explain the many facets of our home, what was happening and what to look for in terms of quality. His expectations were high and he expected the same from the many trades involved. For us this was a lot to take in over many months but we always felt confident that the final product, our house, was going to be built the right way!
We have been in our home for about 3 months now and are so very happy! Did we have bumps along the way? Sure, there were a few here and there but they always got resolved quickly! This is a further sign of great customer service which we all like to have. Our sincere thanks again to Diane, Tine, Christian, Jamie and John!